Through these unprecedented times of the worldwide Covid-19 pandemic, rest assured that we at starwars-mad.com and LAZE Comfort Trading's employees at its warehouse and shipment facility have implemented steps to ensure our shipments leave the facility with the proper handling and packing.
1. What we are doing for employees
- Our main concern is ensuring the health and safety of our employees. We have improved our order and shipment process - from enhanced cleaning and social distancing measures to new efforts like disinfectant spraying.
- We distribute personal protective gear such as mask, gloves and implement and encourage washing of hands on a constant basis and temperature checks on a daily basis.
- Should anyone in our organisation be diagnosed with COVID-19, the whole facility will be shutdown for a thorough disinfecting treatment to take place. As of mid July 2020, no one in our organisation has been diagnosed with the virus.
- All our employees receive health benefits starting on day one of employment and this continues to be in place despite the pandemic.
- No salary cut has been implemented despite the lost of work days due to the pandemic and the lockdowns arising from it at our facility in Malaysia.
2. What we are doing for customers
- Besides the ordered items, we are also ensuring all products used for shipment, e.g. cartons, cylinder tubes, bubble wraps, etc. are disinfected before each packing process takes place at our facility.
- We have informed our appointed shipper to ensure all possible precaution is taken when each parcel in en route to its destination. This includes a simple disinfectant spray being used on the product when it arrives at the shipper's destination facility.
- We're giving our customers the option of non-contact delivery by allowing the customer to inform us of such a choice on the website when completing the online purchase. We also encourage customers to wipe down parcels received with disinfectants, when possible.
We hope with this explanation of the guidelines and precautions in place and already implemented by LAZE Comfort Trading, our customers continue to shop online with peace of mind knowing that their orders are being handled with the best care possible.